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FAQs (Address Client Concerns)
"Your Questions, Answered"
General Questions
Q: What design services do you offer?
A: We specialize in:
- Custom logo design
- Clickable digital business cards
- Social media kits (banners, posts, stories)
- Print designs (flyers, brochures, menus)
- Editable Canva templates
Q: How do I get started?
A: Simply:
- Fill out our design request form.
- Receive a quote within 6 hours.
- Approve the draft & get final files!
Pricing & Payments
Q: What’s your pricing?
A: Prices start at $50 for basic logos. See our Pricing Page for full packages.
Q: Do you offer discounts?
A: Yes! 10% off for first-time clients and bundle deals (e.g., logo + business card).
Q: What payment methods do you accept?
A: PayPal, Stripe, credit/debit cards, and bank transfers.
Q: Is a deposit required?
A: Yes, 50% upfront to secure your spot (non-refundable).
Design Process
Q: How many revisions are included?
A: Depends on your package:
- Basic: 2 revisions
- Premium: Unlimited revisions
Q: How long does a project take?
A:
- Logos: 3–5 days (or 24 hours for rush jobs).
- Social media kits: 1 week.
Q: Can I request urgent designs?
A: Yes! Rush service (24–48 hours) for a 20% fee.
Files & Formats
Q: What file formats will I receive?
A: Final designs include:
- PNG (transparent background)
- PDF (print-ready)
- SVG (scalable vector)
- Source files (AI/PSD for an extra fee)
Q: Can I edit the designs myself later?
A: Yes! We provide editable files (e.g., Canva links, Illustrator files).
Copyright & Legal
Q: Who owns the copyright?
A: You do! Full rights transfer after final payment.
Q: Can you use my design in your portfolio?
A: Yes, unless specified otherwise in our contract.
Q: What if I don’t like the design?
A: We’ll revise it until you’re satisfied (within package limits).
Technical & Support
Q: Do you design logos for trademarks?
A: Yes, but we recommend hiring a trademark attorney to ensure legality.
Q: What if I need help using my files?
A: We offer free 15-minute support post-delivery. Extended help is $30/hour.
Q: Do you work with international clients?A: Yes! Payments accepted in USD, EUR, GBP.
Refunds & Disputes
Q: What’s your refund policy?
A:
- Deposits are non-refundable.
- Partial refunds considered if work hasn’t started.
Q: What if the project is canceled midway?
A: You’ll be billed for completed work, and receive applicable files.
Promotions & Partnerships
Q: Do you offer affiliate programs?
A: Yes! Earn 15% commission for referring clients. Learn more.
Q: Can I resell your Canva templates?
A: Only if they’re fully customized (per our Terms & Conditions).
Still Have Questions?
Email us at abubarza1@gmail.com or Chat Now at +92 300 6105747
